Community

Community Rules

Together, let us create a respectful and caring community

VestaLodgr is a global community of travelers and hosts. Our rules ensure that everyone can enjoy positive, safe and respectful experiences.

Foundation

Our Core Values

Respect

Treat everyone with dignity and consideration

Trust

Be honest and reliable in your interactions

Inclusion

Welcome diversity and open-mindedness

Travelers

Rules for Travelers

Respect the property

Treat the property as your own. Follow the house rules and leave the premises in the condition you found them.

Communicate clearly

Promptly inform your host of any questions, issues or changes in plans. Respond to messages within a reasonable time.

Be a good neighbor

Respect the neighbors and the neighborhood. Avoid excessive noise, especially at night.

Leave an honest review

Share your experience constructively and respectfully to help the community.

Hosts

Rules for Hosts

Accurate descriptions

Describe your property honestly and completely. Photos should accurately reflect the current condition.

Warm welcome

Be available to welcome your travelers and answer their questions. Make their arrival and stay easier.

Clean and safe property

Ensure your property is clean, safe and matches your description before each arrival.

Honor your bookings

Do not cancel confirmed bookings except in emergencies. Frequent cancellations harm the community.

Enforcement

Prohibited Behaviors

Discrimination : Any discriminatory behavior based on race, origin, religion, gender, sexual orientation, disability or age is strictly prohibited.

Harassment : Any threatening, intimidating or abusive behavior towards a community member.

Fraud : False information, fake reviews, scam attempts or off-platform payments.

Illegal activities : Use of the platform for any illegal or unauthorized activity.

Intentional damage : Willful destruction or degradation of a property or its equipment.

Privacy violation : Installation of hidden cameras, sharing personal information without consent.

Sanctions

Consequences of Violations

Violation of these rules may result in:

— A written warning
— Temporary suspension of your account
— Permanent deletion of your account
— Legal proceedings in serious cases

Report a Problem

If you notice a violation of these rules, please report it to us immediately through our help center. All complaints are handled confidentially.

Questions about our community rules?